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How to make Case comments as Private?

Hi All,

Sometimes we don't want to display all the case comments to be visible in the portal page. A customer should see his comments and the agent's comments in the portal page. Internal user's like R&D department comments should not be visible.

For that I have created a workflow to achieve this.
Case comments is a child object of Case, "Is-published" is the field which specifies comments as private or public. Is-published is true means comments must be public otherwise it will be private.




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